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About Us
Black Light World is privately owned and
family operated. We are located in Central Kentucky just south of
the famous Fort Knox Gold Depository. We have been in
business since 1995.We have tested all products we sell and
only sell the best quality products. We value our
reputation and value our customers. All products are guaranteed as
stated within our policies.
We at Black Light World strive to offer our customers the best products at
the best possible prices. Due to the nature of the products,
returns will not be accepted unless the product is found to be
defective.
Items which are non
returnable are pigment powders, Invisible Ink Pens, & Invisible Paint
which is made to order. WE HIGHLY RECOMMEND SAMPLING PRODUCTS BEFORE
MAKING LARGER PURCHASES FOR FULL SATISFACTION OF THE PRODUCT(S).
All returns, refunds,
or exchanges must be approved by Black Light World
before any products are returned.
All of our products are
tested before shipping. Your satisfaction is our number one concern. If
you have any questions regarding our products, please
contact us.
All returns must be
authorized by Black Light World before product(s) is
returned. All products must be returned in the original packaging.
Black Light World will replace, refund, or credit
your account for returned product(s) at Black Light
Worlds discretion.
*Special
exceptions may be made on a case by case basis determined by
Black Light World. In this event, returns are
subject to deductions for shipping costs and a 25% restocking charge and
must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without
explicit permission from Black Light World.
Any return must be
authorized by a representative of Black Light World
and under no circumstances will returns be accepted otherwise.
Authorization and shipping instructions must be obtained from Black Light World. No returns will be authorized
after fifteen (15) BUSINESS days of receipt of product(s) by the
customer.
SHIPPING & HANDLING
CHARGES ARE NON-REFUNDABLE.
REQUEST TO RETURN
PRODUCTS MUST BE OBTAINED FROM Black Light World
WITHIN A FIFTEEN (15) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE
PRODUCT(S).
WARRANTY: We
guarantee all Black Light World products to be free
of defects in workmanship and material for 15 days (unless
manufacturer's warranty is longer) after sale to the customer. We will
replace or repair the product(s) at our option providing there is no
evidence of customer misuse, or alteration.
When using PayPal be sure
your address is up to date
to avoid re-ship fees. Please include Suite, Room # Building Etc,. We
only
ship GROUND
within the USA
ONLY!
Payment is due at point of sale! We offer no terms
on all sales! No purchase orders please!
SHIPPING
Most orders are shipped
the same day (Mon - Fri) or within 24 hours via UPS Ground or USPS
Priority Mail.
We offer 2 different
shipping options:
-
UPS Ground
-
USPS Priority Mail
UPS Ground or USPS
Priority Mail shipping prices are listed below and is automatically
calculated into your total upon check out for orders. All orders MUST
ship ground where chemicals are involved. We do not ship express.
Please provide a
physical address and not a PO Box for the shipping address. UPS can not
deliver to a PO Box.
Once your order ships,
you will receive a shipment confirmation via email no later than the
next business day, which will provide your tracking number and scheduled
delivery date. If you place your order by mail, phone, or fax, and do
not wish to provide your email address, please feel free to contact us
for your tracking number. We do not give away, sell, or rent your
personal information including your email address to anyone. Our
Privacy Policy
is posted.
Black Light World exclusively ships using mainly UPS & USPS, therefore,
all orders will ship via UPS or USPS. We have had much success with
both, and will continue using them as our main sources of shipping. We
are able to provide our customers with quality shipping services,
tracking of packages, and ensured delivery.
*Orders received by
1:00pm CST Time, Monday through Friday, will ship the same day. Orders
received after that time, or on weekends, will ship the following
business day.
For money order or
check orders, please be sure to add the appropriate shipping costs (if
applicable). For offline orders (mail or fax) please print an
Fax/Mail Order Form to mail or fax
in.
SHIPPING PRICING
UPS Increased Prices 01/01/10
$0.01-$10.00: $6.95
$10.01-$50.00: $8.95
$50.01-$100.00: $9.95
$100.01-$200.00: $12.95
$200.01-Up: $14.95
If you are mailing your
payment in, please make payable to Black Light World
and send to:
Black
Light World
PO Box 26
Cub Run, Ky 42729
If you have any
questions regarding our shipping policies please do not hesitate to
contact us.
When using PayPal be sure
your address is up to date
to avoid re-ship fees. Please include Suite, Room # Building Etc,. We
only
ship GROUND
within the USA
ONLY!
Payment is due at point of sale! We offer no terms
on all sales! No purchase orders please!
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